Student Services

Student Services

Services Information

AC/C TECH has developed a Course/Program Catalog that includes the institution’s student policies and available services. Counseling and support services for students are provided on an ongoing basis. The instructors will make a conscious effort to engage each student in a "one-on-one" conversation during web-based meetings; and when deficiencies are detected, the student will be given special assistance or tutoring.

Confidentially and Privacy Policies

In accordance with the Federal Family Educational Rights & Privacy Act (FERPA) of 1974 and subsequent amendments, student records will not be released without written consent from the student. Students also have the right to inspect their student records upon request, and may request corrections of information they believe to be inaccurate. Moreover, the student must satisfy all outstanding obligations (financial, academic or administrative) due to AC/C TECH before a transcript request can be processed.

AC/C TECH securely maintains student records in electronic format and the data consists of [1] admission, [2] financial aid, [3] academic, [4] graduation, and [5] employment information. These records are maintained indefinitely and protected against unauthorized access, fire, water, theft, tampering, etc. Furthermore, AC/C TECH makes a backup copy of all records and stores the media in an offsite secure location, such as a bank safe deposit box.

Transcript Services

AC/C TECH will provide an official transcript to students upon request, provided that they have satisfied all outstanding obligations (financial, academic, and administrative). Students may contact the institution via phone or email to request a transcript. Fees to process a transcript is listed below:

• Official Academic Transcripts - $5/copy
• Same Day Processing - $20 ($15 same day processing + $5/transcript)
• Overnight Shipping - $35 ($15.00 overnight fee + $20 same day processing fee)

All transcript requests must be paid at the time of ordering. Fees can be paid by credit card, check or money order. Checks should be made payable to "AC/C TECH."

Graduate Employment Assistance and Records

It is a general practice of AC/C TECH to help graduates obtain a job and build a career. AC/C TECH has a job referral relationship with property management firms (employers) who often notify AC/C TECH when job opportunities are available.

In order to help graduates achieve their occupational goals, they will continue to have access to the AC/C TECH Online Technical Support database for one year after graduation. Also, if a graduate is not performing as expected, AC/C TECH will provide counseling and/or tutoring.

Complaint/Grievance Policy

AC/C TECH is committed to an open and collaborative approach towards addressing student concerns and endeavors to resolve all complaints. Complaints are addressed according to the following process:

STEP 1 - PROCEDURE: INFORMAL RESOLUTION STAGE

Students are encouraged to attempt resolution of their complaint. Informal resolution procedures shall be initiated as soon as possible or within ten (10) working days of the incident.

• Students shall first communicate directly with the individual(s) involved.
• In their discussion, students shall outline the nature of the complaint including a brief description of what occurred, when and where it took place, and who was involved.
• Respondent shall consider students’ concerns and outline their understanding of the situation.
• Both parties are encouraged and expected to clarify their perspectives, and, continue this dialogue to reach a successful resolution.

If students are having difficulty achieving resolution, they are encouraged to contact the Director of Education. The role of the Director of Education is to clarify the steps in the process, explore options to assist students in their efforts to resolve the concerns, and, where appropriate, suggest sources of support. If the students’ complaints are with the Director of Education, the student shall contact the President.

If the complaint involves a student and an instructor and they are unable to resolve the issue themselves, either party can request online mediation or face-to-face mediation through the Director of Education. When this occurs, the President shall be notified by the Director of Education that mediation is being undertaken. Upon request for mediation, the Director of Education shall schedule a mediation meeting within ten (10) working days.

If mediation satisfactorily resolves the complaint, the Director of Education shall provide a brief written summary of the resolution to each party involved within ten (10) working days from the date of mediation.

STEP 2 - PROCEDURE: FORMAL RESOLUTION STAGE

If mediation does not satisfactorily resolve the complaint, students may pursue formal resolution.

1. Student shall provide a written submission to the President within five (5) working days of the mediation meeting. This submission will include a summary of the information discussed during the Informal Resolution Stage.
2. The President will establish a Student Complaint Resolution Committee to hear the complaint within five (5) working days of receipt of the students’ written notification. This committee will consist of one (1) student, one (1) graduate, one (1) Advisory Committee Member, one (1) Faculty Member, and one (1) Administrator. The President will name an individual to chair the meeting.
3. The Student Complaint Resolution Committee will conduct a hearing and will interview and do research as necessary to fully explore the complaint. The committee will also make a recommendation for resolution.
4. The Chair of the Student Complaint Resolution Committee will advise the President within two (2) working days of their recommendation. The President will review the recommendation and make a final ruling.

Student Complaint Resolution Committee Procedure

1. The Student Complaint Resolution Hearing shall proceed as follows:


1. An initial briefing and review of the complaint by Committee members;
2. Presentation of the complaint by the student;
3. Presentation of information by the respondent;
4. Subsequent re-examination of either party or witnesses if required;
5. The Committee may direct the parties to provide and produce additional material or witnesses directly related to the complaint;
6. The hearing shall be conducted in a fair and impartial manner;
7. Each complaint shall be considered independently and decided on its merits;
8. The Committee shall only consider matters and evidence relevant to the complaint;
9. All information reviewed and discussed shall remain confidential.
2. Each student may bring one support person to the hearing. The support person shall not participate in the proceedings unless called by the Chair to do so.
3. Participation of witnesses shall be limited to providing evidence and responding to questions from the Committee. Witnesses may be present only when providing evidence or responding to questions from the Committee.
4. The Director of Education will be responsible for maintaining an official record of the proceedings, all reference documents, a copy of the Committee’s recommendation(s), and the Presidents’ final ruling. Students’ documentation shall be returned to the student. Committee members’ documentation shall be returned to the institution.

Complaints that cannot be resolved via AC/C TECH’s Complaint/Grievance process, can be filed with the Indiana Commission for Higher Education using the ICHE’s Student Complaint form or with the Indiana Civil Rights Commission by calling 1-800-628-2909.