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Student Services

A. Advising and Counseling
AC/C TECH has develop a student handbook that includes an Attendance Policy, Bullying Policy, Cell Phone Policy, Dress Code Policy, Fighting Policy, Respect Policy, Student Code of Conduct Policy, Student Discipline Policy, Student Search & Seizure Policy, Substitute Teacher Policy, Admissions Policy, Student Complaint Policy, Student Record Policy, Grading Policy, and Financial Aid Policy.

Counseling and support services for students will be virtually continuous.  The instructors will make a conscious effort to engage each student in a "one-on-one" conversation during web-based meetings; and when deficiencies are detected, the student will be given special assistance or tutoring.  Maintaining standards is of paramount importance at AC/C TECH simply because it will assure that our students can do the work expected on the job.  In other words, we will not lower training expectations to accommodate students, we will determine why the student is not meeting expectations, and then work towards eliminating the cause(s). These services will be computerized and maintained indefinitely.

The Director of Student Services will provide self-sufficiency counseling regarding family issues, such as child support, child care, time management, transportation, health and nutrition, etc.  In some cases a student may require support services related to transportation, uniforms, tools, eyeglasses, etc.  As much as possible, the Director of Student Services will assist in removing barriers that may prevent the student from having a successful educational and/or occupational experience.  Furthermore the Director of Student Services will provide self-sufficiency counseling in the areas listed below:

B. Student Records
AC/C TECH maintains student records in electronic format and the data consists of [1] admission, [2] financial aid, [3] academic, [4] graduation, and [5] employment information.   These records are maintained indefinitely and protected against fire, water, theft, tampering, etc.  Furthermore, AC/C TECH makes a backup copy of all records and stores the media in an offsite secure location, such as a bank safe deposit box.

In accordance with the Federal Family Educational Rights & Privacy Act (FERPA) of 1974 and subsequent amendments, student records (transcripts) will not be released without written consent from the student.  Moreover, the student must satisfy all outstanding obligations (financial, academic or administrative) due to AC/C TECH before a transcript request can be processed.

Fees to process a transcript is listed below:

All transcript requests must be paid at the time of ordering.  Fees can be paid by credit card, check or money order.   Checks should be made payable to "AC/C TECH."


C. Graduate Employment Assistance and Records
It is a general practice of AC/C TECH to help graduates obtain a job and build a career.  Similar to other institutions, AC/C TECH has a job referral relationship with property management firms (employers) and it’s a general practice for employers to notify AC/C TECH when job opportunities are available.  As a result, there is a high probability that all graduates will secure a permanent fulltime job.  In fact, AC/C TECH has a job placement rate of 92%.

Job retention is extremely important, and for that reason, all graduates will continue to have access to the AC/C TECH Online Technical Support database for one year after graduation.  Simply stated, that information will help graduates achieve their occupational goals.  If a graduate is not performing as expected, we will provide counseling and/or tutoring.  We may also do an assessment for determining whether or not the current employment opportunity is a suitable match.  In any event, counseling, private tutoring, and/or course repetition will be available.

AC/TECH also understands that social skills are extremely important related to job retention; and therefore, the Director of Students Services will counsel graduates in the following areas:

Student Job Placement Reports will be computerized and maintained indefinitely.


D. Student Complaints
AC/C TECH is committed to an open and collaborative approach towards dealing with student concerns and will endeavor to resolve all complaints.

STEP 1 - PROCEDURE:  INFORMAL RESOLUTION STAGE
Students are encouraged to attempt resolution of his/her complaint.  Informal resolution procedures shall be initiated as soon as possible or within ten (10) working days of the incident.

If a student is having difficulty achieving resolution, they will be encouraged to contact the Director of Student Services.  The role of the Director of Student Services is to clarify the steps in the process, explore options to assist the student in his/her efforts to resolve the concerns, and, where appropriate, suggest sources of support for the student.  If the student’s complaint is with the Director of Student Services, the student shall contact the President.

If the complaint involves a student and an instructor and they are unable to resolve the issue themselves, either party can request online mediation or face-to-face mediation through the Director of Education.  When this occurs, the President shall be notified by the Director of Education that mediation is being undertaken.  Upon request for mediation, the Director of Education shall schedule a mediation meeting within ten (10) working days.

If mediation satisfactorily resolves the complaint, the Director of Education shall provide within ten (10) working days from the date of mediation, a brief written summary of the resolution to each party involved.

STEP 2 - PROCEDURE:  FORMAL RESOLUTION STAGE
If mediation does not satisfactorily resolve the complaint, the student may pursue formal resolution.

  1. The student shall provide a written submission to the President within five (5) working days of the mediation meeting.  This submission will include a summary of the information discussed in the Step 1 Procedure - Informal Resolution Stage.
  2. The President will establish a Student Complaint Resolution Committee to hear the complaint within five (5) working days of receipt of the student’s written notification.  This committee will consist of one (1) student, one (1) graduate, one (1) Advisory Committee Member, one (1) Faculty Member, and one (1) Administrator.  The President will name an individual to chair the meeting.
  3. The Student Complaint Resolution Committee will conduct a hearing and will interview and do research as necessary to fully explore the complaint.  The committee will also make a recommendation for resolution.
  4. The Chair of the Student Complaint Resolution Committee will advise the President within two (2) working days of that recommendation.  The President will review the recommendation and make a final ruling.

Student Complaint Resolution Committee Procedure

  1. The Student Complaint Resolution Hearing shall proceed as following: a) An initial briefing and review of the complaint by Committee members;
    b) Presentation of the complaint by the student;
    c) Presentation of information by the respondent;
    d) Subsequent re-examination of either party or witnesses if required;
    e) The Committee may direct the parties to provide and produce additional material or witnesses directly related to the complaint;
    f) The hearing shall be conducted in a fair and impartial manner;
    g) Each complaint shall be considered independently and decided on its merits;
    h) The Committee shall only consider matters and evidence relevant to the complaint;
    i) All information reviewed and discussed shall remain confidential.
  2. Each student may bring one support person to the hearing. The support person shall not participate in the proceedings unless called by the Chair to do so.
  3. Participation of witnesses shall be limited to providing evidence and responding to questions   from the Committee.  Witnesses may be present only when providing evidence or responding to questions from the Committee.
  4. There shall be no representation by legal counsel during any stage of the Student Complaint Resolution process.
  5. The Director of Student Services will be responsible for maintaining an official record of the proceedings, all reference documents, a copy of the Committee’s recommendation(s), and the Presidents’ final ruling.  Students’ documentation shall be returned to the student.  Committee members’ documentation shall be returned to the institution.



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